WEBSITE CARE
Keeping your website running and updated so you don’t have to worry.
Valentine Web Design understands that not all business owners have the time for upkeep on their website. That is why I offer various service packages, so that you can work on your business and I’ll keep your site up and running.
YOU’LL HAVE MORE TIME TO
GET MORE CUSTOMERS
MANAGE YOUR BUSINESS
TAKE A VACATION
Silver
- CMS Security and Software updates
- Plug-in Security and Software updates
- Check for Broken Links and Maintenance
- Downtime Troubleshooting
- Email and Phone Support
- Care Package Report
- Up to 1 hour of website work per month (small design and content changes only)
Gold
- CMS Security and Software updates
- Plug-in Security and Software updates
- Check for Broken Links and Maintenance
- Downtime Troubleshooting
- Email and Phone Support
- Care Package Report
- Up to 1 hour of website work per month (small design and content changes only)
Platinum
- CMS Security and Software updates
- Plug-in Security and Software updates
- Check for Broken Links and Maintenance
- Downtime Troubleshooting
- Email and Phone Support
- Care Package Report
- Up to 2 hours of website work per month (small design and content changes only)
Database backups are done on a daily basis, with full site backups weekly. CMS, Plugin, & Software updates are done within 24 hours after release.
*With a yearly contract. Billable monthly or yearly. Payments can be made via Paypal or checks payable to Nicholas Valentine. **Prices are subject to change.
Are you ready?
Fill out this survey and let me know what you are looking for in your website.
RECENT CLIENTS
Valentine Web Design has been honored to collaborate with a diverse range of exceptional clients across multiple web design and graphic design projects throughout the years.
Frequently Asked Questions
What Are Your Office Hours?
Although I can be reached most days, my office hours are Monday through Saturday – 9am to 8pm EST, Closed on Sunday Please allow up to 48 hours for a response (email or phone)
What are your fees?
All of the projects that Valentine Web Design works on are quoted ahead of time on a project-to-project basis with an accompanying contract agreement. If you would like to get a general idea of how much a certain project might cost, please check out the pricing page here.
Please allow up to 48 hours for quotes to be sent via email. Once a quote is agreed upon, a contract will be written up and sent for review and approval. After completing the necessary steps, Valentine Web Design can proceed with the various stages of your project.
Expediting Cost:
An additional 20% expediting fee will be added to projects that require completion within 48 hours or less.
What Materials Do I Submit?
Materials such as text, logos, images, information, etc. are required before your project can begin.
Electronic files may be sent via email in the following formats
- Text files
- Word documents
- PDF, AI, EPS files
- JPG, TIF
To provide the best quality for your project. Image files must be sent at a minimum of 300 dpi resolution. If files are supplied at lower resolutions, Valentine Web Design cannot ensure the print quality and will not be held responsible for any provided artwork not matching our specifications.
Any recreations of artwork that might be needed, there will be an additional cost added to the project. If there are multiple images and/or logos that may need to be recreated for the project we will discuss and work with you to provide the services needed before work on your project begins.
If any stock photography needs to be purchased for your project. The cost will be added to the project’s quote.
All verbiage/copy for projects must be typed and provided in a Word or text document. There will be a $100/hr. fee for any wording that must be typed by Valentine Web Design.
Can I have a proof before finalizing my project?
Prior to finalizing your project, all clients will have the opportunity to review and proofread each project to confirm accuracy. Once Valentine Web Design receives approval for print or electronic publication, NO changes will be made. Valentine Web Design will not be responsible for any misspellings, punctuation or formatting after your final approval.
What are your turnaround times?
Turnaround times vary per project. However, the average times are as follows:
- Logo Design – 10 to 15 business days
- Graphic Design – 5 to 10 business days
- Web Design – 4 to 6 weeks, but can take longer due to the complexity and size of the website. Website redesigns can take as little as 1 week, depending on the complexity and size of the website.
Printing turnaround times may vary depending on the size of the project.
Do you offer printing?
Yes. I work with third party printers that I have good relations with and trust. If there are any printing errors, I will work with the printer to resolve the issue. Any costs incurred will not be the responsibility of Valentine Web Design. Once print orders are placed, they cannot be canceled and no additional revisions can be made and no refunds will be issued.
Cost, Payment & Cancelations
Because everyone’s needs are different, all proposals & estimates are formulated on a project-to-project basis. Projects above $1,000 will require a 50% deposit up-front with the remaining 50% upon completion and before any files/artwork are released. I accept checks (made payable to Nicholas Valentine), Paypal & Venmo. All deposits are non-refundable; no exceptions.
Cancellations
Any project can be canceled at any time by the will of the client, in writing. If communication stops on behalf of the client after 60 days, the project may be terminated in writing on behalf of Valentine Web Design and all ownership and copyrights of the project will be retained by Valentine Web Design.